Author: Anna Arnone

Star rating and customer sentiment are two of the most important metrics in eCommerce today. Understand the difference so you can create impactful strategies.

It’s no question that understanding customer sentiment is a key part of any omnichannel eCommerce strategy. Learn how enterprise CPGs are measuring customer sentiment. Read more.

CPG’s are using Customer Sentiment to define Voice of Customer and inform business decisions. Learn everything you need to know about customer sentiment. Read more.

A customer review analysis platform allows you to know what your customers want and need from your business. Learn the best options here.

Do you want to know more about how to use deep learning NLP to analyze reviews? Read this guide to learn the answers to common questions.

Customer opinions often drive business decisions. Learn about the evolution of customer review analysis in the new era of analysis.

Customer insight is a valuable resource for eCommerce. Learn how to increase sales and grow your business with customer data collected through customer insight.

Are you looking for better ways to manage customer data? Here is how eCommerce analytics can help solve the problem of dangerous data dumping practices.

When it comes to omnichannel eCommerce strategies, change is quite common. Our guide right here will help you stay competitive in 2023.

If you want to learn about Amazon’s Voice of the Customer dashboard, keep reading. This article covers everything you’ll need to know, so you’re up to date.