The Secret to Understanding What Your Customers Love About Your Product — And What They Don’t

So, you’ve got a popular product on your hands. Congratulations! Of course, more sales don’t mean you can stop paying attention to what your customers are saying. In fact, keeping track of customer sentiment becomes even more important as your market share grows — a high-profile product also means a lot more eyes on any… Continue reading The Secret to Understanding What Your Customers Love About Your Product — And What They Don’t

Men’s and Women’s Fragrances, What Consumers are Saying

After careful analysis of the current state of men’s and women’s fragrances in the market, it is clearer that while the popularity of certain brands has only increased within the last five years, the opinions have been polarizing. From a deep study of over 24,000 reviews of 15 fragrance products from 11 recognizable brands, our… Continue reading Men’s and Women’s Fragrances, What Consumers are Saying

Ready-to Drink Hard Seltzer Continues to Dominate

Hard seltzers enjoyed considerable success in 2019 with a global market size valued at $4.4 billion and expected to grow at a CAGR, compound annual growth rate, of 16.2% between 2020 and 2027. In the past year, total annual sales of hard seltzer in the US were 82.5m nine-liter cases, which surpass the growth and… Continue reading Ready-to Drink Hard Seltzer Continues to Dominate

Designing Your Customer Experience Strategy

Companies that excel at customer experience grow revenues up to 8% above others in their industries. With the rising focus on customer satisfaction, consumers are expecting a top-notch experience from the get-go. By designing a solid customer experience strategy, you aren’t just putting yourself ahead of the competition and increasing revenue. You are reducing marketing… Continue reading Designing Your Customer Experience Strategy

Customer Segmentation 101

The rise of big data and machine learning has enabled companies to understand more about their customers than anyone dreamed possible just a decade or so ago. Rather than being something that only the largest companies can make use of, customer segmentation is now a requirement for businesses of any size to remain competitive. Still,… Continue reading Customer Segmentation 101

6 Reasons to Invest in Customer Feedback Analysis

Staying ahead of the competition, pleasing your customers by satisfying their needs, and eventually winning their loyalty, are all worth your consideration in the business world. Unfortunately, too much focus on growing your brand can make you oblivious of opinions from your clients. If you do not know what your customers think about your products… Continue reading 6 Reasons to Invest in Customer Feedback Analysis

Amazon Review Analysis: Gaining Actionable Feedback

Think of your relationship with your customers in terms of a conversation. How do you speak to your customer? How do they speak to you? How do the words both of you use impact your relationship? You can control how you communicate with your customer. You can also use the customer’s feedback to positively alter… Continue reading Amazon Review Analysis: Gaining Actionable Feedback

Unpacking Customer Feedback Analysis

Listening to your customers as a business leader is critical. Unfortunately, some businesses do not fully appreciate the opinions of their clients, which means that they may rarely address their concerns. The result can often be the loss of customers in addition to earning a negative reputation. Customer feedback analysis is what helps you to… Continue reading Unpacking Customer Feedback Analysis

Finding Consumer Insights Through Feedback Analysis

A plethora of data is available to the modern business owner, marketer, salesperson, and customer support leader. Data is a vital part of business, and understanding where and how to look during data analysis is essential. One of the goals of data analysis is capturing consumer insights. What does your customer think about your product… Continue reading Finding Consumer Insights Through Feedback Analysis

10 Tips for Building a Better Customer Experience

Customers are the lifeblood of every business. Delivering a superior customer experience is the key to building brand loyalty, retaining current customers, acquiring new ones, and increasing profits. These 10 tips will help you improve your customer experience and in turn allow your business to grow and scale. 1. Effectively Obtain Real-Time Customer Feedback Customer… Continue reading 10 Tips for Building a Better Customer Experience